Support Policy

1. Support Channels

We offer support through the following channels:

Email Support: Contact us at support@callenjin.com.
Help Center: Access our knowledge base and FAQs at [Link to Help Center].
Community Forum: Engage with other users at [Link to Forum].

2. Support Hours

Our standard support hours are Monday to Friday, 9:00 AM to 5:00 PM [Your Time Zone]. We aim to respond to all inquiries within 24-48 business hours.

3. Scope of Support

Our support team assists with issues related to the functionality of the Callenjin service, bug reporting, and general usage questions. Support does not cover custom development, third-party integrations not explicitly supported, or issues related to your local environment.

4. Service Level Agreement (SLA)

While we strive for prompt responses, specific response times may vary based on the complexity of the issue and current support volume. Enterprise customers may have specific SLAs outlined in their contracts.

5. Policy Updates

This Support Policy may be updated periodically. We will notify users of significant changes.